Terms & Conditions

 

Welcome to SendFlowerBouquet.com. These Terms and Conditions explain the rules that apply when you browse our website, purchase flowers or gifts, or use any of our services.

By using this website or submitting an order, you confirm that you have read and accepted these terms. If you do not agree with any part of these conditions, please do not use the website or place an order.

For assistance regarding an order or these terms, please contact our customer support team at info@sendflowerbouquet.com/teamsendflowerbouquet@gmail.com or +92 .

 

1. Using Our Website

 

SendFlowerBouquet.com is intended for customers who wish to browse, purchase, and arrange delivery of flowers, bouquets, gifts, cakes, and related products.

You agree to use the website lawfully and responsibly. Information submitted during an order or account registration must be truthful and accurate.

We may restrict access to the website or particular services where necessary to protect our business, customers, or website operations.

 

2. Customer Information & Accounts

 

If you create an account or provide information while placing an order, you are responsible for ensuring that the information you provide is complete and correct.

This may include your:

  • Name and contact information

  • Recipient's name and contact details

  • Delivery address

  • Delivery instructions

  • Payment or order information

If any information changes, please contact us so that we can update the relevant details where possible.

Customers must not use another person's identity, submit misleading information, or create an account for fraudulent purposes.

 

3. Placing an Order

 

Once an order has been submitted, our team may contact you to confirm details where necessary.

Customers are responsible for checking the selected product, recipient information, delivery address, contact number, and any personalized instructions before completing an order.

An order may require confirmation where product availability, delivery information, or other circumstances need clarification.

 

4. Flower & Product Substitutions

 

Flowers are seasonal, natural products, and availability can change without notice. Certain flowers, colors, varieties, or imported materials may occasionally become unavailable because of weather conditions, seasonal limitations, transportation issues, or supply restrictions.

If a particular flower or component is unavailable, we may replace it with another suitable option of equal or greater value.

Any substitution will be made with the overall appearance, color scheme, occasion, quality, and value of the original arrangement in mind.

Our objective is to preserve the beauty and character of your bouquet rather than delay an order unnecessarily because of one unavailable flower.

 

5. Delivery Terms

 

We currently offer delivery services according to the following schedule:

  • Same-day delivery: Islamabad, Rawalpindi, Lahore, and Karachi

  • Next-day delivery: Peshawar and other Cities

  • Delivery charges: generally range from Rs 700 to Rs 1800, depending on the destination

Delivery charges and availability may vary according to the delivery location and order requirements.

Delivery Timing

We make every reasonable effort to deliver orders within the requested delivery period. However, specific delivery times cannot always be guaranteed, particularly during busy occasions, holidays, weekends, or periods of unusually high order volume.

Orders are generally processed on a first-come, first-served basis.

Orders received after 8 PM are normally scheduled for delivery the following day unless an alternative arrangement has been confirmed with our team.

Delivery may also be affected by circumstances outside our reasonable control, including severe weather, road closures, traffic conditions, law enforcement restrictions, public events, or other unforeseen circumstances.

 

6. Recipient & Address Information

 

The customer is responsible for providing accurate delivery information.

Please carefully check:

  • Recipient's full name

  • Complete delivery address

  • Active phone number

  • Relevant building, office, or landmark information

  • Any special delivery instructions

If incorrect or incomplete information causes a delivery delay, failed delivery, or additional delivery attempt, we may not be able to provide a refund.

For an urgent correction to an order, please contact us as soon as possible at +92  by call or WhatsApp.

 

7. Product Presentation

 

Our product photographs are intended to provide a representation of the product. Because flowers are natural and every arrangement is handcrafted, the final bouquet may have minor differences in flower size, arrangement, color tone, or composition.

These natural variations do not constitute a product defect.

Our florists may make reasonable design adjustments while maintaining the intended style, quality, value, and overall appearance of the selected product.

 

8. Payments & Transaction Security

 

We take reasonable measures to protect information submitted through our website and during the purchasing process.

However, SendFlowerBouquet.com cannot be held responsible for unauthorized access, security incidents, or actions by third parties that are beyond our reasonable control.

Customers should provide payment and personal information only through the appropriate channels provided by us.

 

9. Complaints & Product Concerns

 

If you have an issue with an order, please contact our team within 7 days of delivery.

To help us investigate the matter efficiently, your complaint should include:

  • Order number

  • Sender's name and contact information

  • Recipient's details

  • Description of the concern

  • Clear photographs of the delivered product

  • Delivery date and, where relevant, delivery time

Complaints received after seven days may not be considered.

Where appropriate, our team may request additional information or photographs before determining the appropriate resolution.

For assistance, contact info@sendflowerbouquet.com or +92 315 6111142

 

10. Cancellations & Order Changes

 

If you need to change or cancel an order, please contact us as quickly as possible.

Because flower arrangements and other customized products may be prepared specifically for an individual order, changes or cancellations may not always be possible once preparation or dispatch has begun.

For urgent requests, please call or WhatsApp +92 .

 

11. Limitation of Responsibility

 

We make reasonable efforts to provide reliable flower and gift delivery services. However, we cannot be held responsible for delays, failed deliveries, or service interruptions resulting from circumstances outside our reasonable control.

This may include severe weather, road restrictions, unexpected delivery conditions, government or law enforcement activity, supply disruptions, or other unforeseen events.

Customers are also responsible for ensuring that recipient and delivery information is accurate.

 

12. Indemnification

 

By using SendFlowerBouquet.com, you agree to take responsibility for any misuse of the website, account, or services and to protect SendFlowerBouquet.com, its directors, employees, representatives, partners, and associated parties from claims, losses, damages, or expenses arising from your violation of these Terms or misuse of the website.

 

13. Changes to These Terms

 

We may revise these Terms and Conditions from time to time to reflect changes to our services, website, policies, or business operations.

Updated terms will be published on this page. Your continued use of SendFlowerBouquet.com following an update indicates acceptance of the revised terms.

 

14. Contact Us

 

If you have questions about an order, delivery, product, complaint, or these Terms and Conditions, our team is available to assist.

Email: info@sendflowerbouquet.com/teamsendflowerbouquet@gmail.com
Call / WhatsApp: +92 315 6111142 

Thank you for choosing SendFlowerBouquet.com for your flower and gift deliveries in Pakistan.