Cancellations & Refunds

 

We understand that plans can change. At SendFlowerBouquet.com, we do our best to make ordering flowers and gifts straightforward while ensuring every order is prepared with the care and attention it deserves.

Because many of our products are fresh, perishable, customized, or prepared specifically for an individual order, certain cancellation and refund conditions apply.

 

Cancelling or Changing an Order

 

If you need to cancel your order or make a change, please contact us as soon as possible.

For the best chance of having your request processed, we require at least 24 hours' notice before the requested delivery date.

You can contact our team through:

Call / WhatsApp: +92 315 6111142 
Email: info@sendflowerbouquet.com/teamsendflowerbouquet@gmail.com.

When contacting us, please provide your order number and the name used when placing the order.

Cancellation or modification requests are subject to confirmation from our team.

 

Orders That Cannot Be Cancelled

 

Some orders cannot be cancelled or modified once preparation or fulfillment has begun.

This includes:

  • Fresh flowers or other perishable products that have already been prepared or dispatched

  • Cakes and other freshly prepared items once production has started

  • Customized or personalized products after customization has begun

  • Orders that have already been handed over for delivery

  • Certain peak-season and major-event orders placed or processed four days or less before dispatch

Peak periods may include occasions such as Valentine's Day, Mother's Day, Eid, wedding seasons, and other high-volume celebrations.

Because demand is significantly higher during these periods, flowers, gifts, and other products may be prepared shortly after an order is received.

 

Cancellation Confirmation

 

A cancellation or order-change request is not considered approved until it has been confirmed by our team.

Where a cancellation is approved, we will provide confirmation through email or another appropriate communication channel and advise you regarding the applicable refund.

Simply submitting a cancellation request does not guarantee that an order can be cancelled.

 

Refund Eligibility

 

Where an order qualifies for cancellation, the applicable refund will be processed after the cancellation has been approved.

Refunds may apply when:

  • The cancellation request was received within the applicable cancellation period

  • The order has not yet been prepared or dispatched

  • A customized product has not yet entered the personalization or preparation stage

  • We are unable to fulfill the order because of an error on our side

  • The delivery could not be completed because of an issue attributable to us

Approved refunds are generally processed within 14 working days.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.

 

When Refunds Are Not Available

 

A refund will generally not be provided when:

  • The recipient refuses to accept the order

  • The customer declines an order after confirming the purchase

  • Fresh flowers or another perishable product has already been prepared or dispatched

  • A customized or personalized product has already been prepared

  • Incorrect recipient or delivery information was supplied by the customer

  • The customer is unavailable to receive the order after reasonable delivery attempts

  • The order falls within the applicable peak-event cancellation restrictions

Concerns With Delivered Flowers or Gifts

 

We want every delivery to arrive in excellent condition.

If there is a genuine concern with your flowers, bouquet, cake, gift, or another delivered product, please contact us promptly so that we can investigate the issue.

For flower and product-related concerns, please contact us within 48 hours of the scheduled delivery whenever possible.

To help us assess the issue, please provide:

  • Order number

  • Recipient's name

  • Description of the concern

  • Clear photographs of the delivered product

  • Delivery date and relevant details

Depending on the circumstances, we may offer an appropriate solution such as a replacement, correction, partial refund, or another resolution.

 

Natural Flower Variations

 

Flowers are natural products, and every bouquet is individually arranged.

Slight differences in flower size, shape, color, bloom stage, or arrangement may occur and are considered normal characteristics of fresh flowers.

If a particular flower becomes unavailable, we may substitute it with a suitable flower of equal or greater value while keeping the overall style, color palette, quality, and intended appearance of the arrangement as close as reasonably possible.

A reasonable floral substitution does not, by itself, qualify an order for a refund.

 

Delivery Issues

 

We take reasonable steps to deliver orders according to the requested delivery arrangements. However, circumstances outside our control may occasionally affect delivery.

These can include severe weather, traffic, road closures, public events, government restrictions, or other unforeseen circumstances.

Customers are responsible for providing accurate recipient information, including the delivery address and contact number.

If a delivery cannot be completed because incorrect information was provided by the customer, a refund may not be available.

 

International Customers

 

Customers ordering flowers and gifts from Canada, the United States, the United Kingdom, UAE, Australia, and other countries are subject to the same cancellation and refund conditions.

Where a refund is approved, the method and processing time may depend on the original payment method. This includes payments made through:

  • PayPal

  • Canadian Interac e-Transfer

  • Zelle

  • Online card payment

  • Bank transfer

  • Western Union

  • Wise

  • Remitly

  • Ria

  • Other approved payment services

Important Reminder

 

Once you select Place Your Order, you confirm that you have reviewed the order details and agree to our applicable Terms & Conditions and Cancellations & Refunds Policy.

For the best chance of making a change or cancellation, please contact us at least 24 hours before the requested delivery date.

For urgent requests, call or WhatsApp us directly:

+92 315 6111142

For general inquiries:

info@sendflowerbouquet.com/teamsendflowerbouquet@gmail.com.

We appreciate the trust you place in SendFlowerBouquet.com when sending flowers and gifts to someone special, and we will always make reasonable efforts to resolve genuine order concerns fairly.