Privacy Policy

 

At SendFlowerBouquet.com, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or use our services, and how that information is used.

By using SendFlowerBouquet.com, you acknowledge the practices described in this policy.

 

Information We Collect

 

When you browse our website or place an order, we may collect information that helps us provide our products and services.

Depending on how you use our website, this may include:

  • Your name

  • Email address

  • Phone number

  • Billing information

  • Delivery address

  • Recipient's name and contact information

  • Order details and preferences

  • Special delivery instructions

  • Payment-related information

  • Information you provide when contacting our customer service team

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

 

How We Use Your Information

 

We use the information we collect primarily to provide and improve our services.

Your information may be used to:

  • Process and fulfill your orders

  • Arrange flower, bouquet, cake, and gift deliveries

  • Contact you regarding your order

  • Confirm delivery information

  • Respond to customer inquiries

  • Provide customer support

  • Process or verify payments

  • Maintain customer accounts where applicable

  • Improve our website, products, and services

  • Understand how visitors use our website

  • Prevent fraudulent or unauthorized activity

  • Send promotional communications where permitted and appropriate

For example, when you order a bouquet for someone in Pakistan, we need to use the recipient's name, contact information, and delivery address to ensure that your order reaches the intended destination.

 

Payment Information

 

Payments may be completed through different payment methods depending on your location and the option selected for your order.

These may include online card payments, PayPal, Interac e-Transfer, Zelle, bank transfers, mobile wallets, and international money transfer services.

We do not intentionally retain complete card details that are processed through third-party payment providers where those providers handle the transaction. Payment information may be processed by the relevant payment service according to its own privacy policy and security practices.

Customers should only provide payment information through the payment channels or instructions provided by SendFlowerBouquet.com.

 

Information About Gift Recipients

 

When you purchase flowers or gifts for another person, you may provide us with their name, telephone number, address, or other delivery information.

You are responsible for ensuring that you have a legitimate reason to provide this information to us and that the information supplied is accurate.

We use recipient information only as reasonably necessary to prepare and deliver the order, communicate about the delivery, and provide related customer service.

 

Sharing Information With Service Providers

 

We do not sell or rent your personal information to third parties.

We may, however, share necessary information with trusted service providers and business partners who help us operate our website and fulfill your order.

These may include:

  • Payment processors

  • Delivery and courier providers

  • Website and e-commerce service providers

  • Technology and hosting providers

  • Customer communication services

  • Marketing or analytics providers

  • Other suppliers involved in fulfilling your order

These parties receive only information that is reasonably necessary for the service they provide.

We may also disclose information when required by law, legal proceedings, government authorities, or where disclosure is necessary to protect our rights, customers, website, or business.

 

Cookies & Website Technologies

 

SendFlowerBouquet.com may use cookies and similar technologies to make the website function properly and provide a better browsing experience.

Cookies may help us:

  • Remember shopping and browsing preferences

  • Keep certain website functions working

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant advertising or marketing where applicable

You can manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

Because SendFlowerBouquet.com operates through Shopify, Shopify and certain third-party services used by the website may also place cookies or collect technical information in accordance with their respective policies.

 

Marketing Communications

 

If you choose to receive promotional communications from us, we may occasionally send information about products, flowers, special occasions, promotions, or other updates that may be relevant to our customers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Order-related communications, such as delivery updates or important information about an existing purchase, may still be sent when necessary even if you have opted out of promotional messages.

 

Protecting Your Information

 

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online payment system, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.

 

Third-Party Websites & Services

 

Our website may contain links to or integrations with third-party websites, payment services, social media platforms, advertising services, or other external providers.

Once you leave SendFlowerBouquet.com or interact directly with a third-party service, that provider's own privacy policy may apply.

We recommend reviewing the privacy practices of any third-party website or service before providing personal information.

 

Your Privacy Choices

 

Depending on applicable law, you may have rights regarding the personal information we hold about you.

These may include the ability to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of certain information

  • Withdraw consent where applicable

  • Opt out of promotional communications

  • Ask questions about how your information is collected or used

To make a privacy-related request, please contact us using the information below.

We will review and respond to legitimate requests within a reasonable period and in accordance with applicable requirements.

 

Children's Privacy

 

SendFlowerBouquet.com is intended for general audiences and is not designed specifically for children.

We do not knowingly seek to collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

 

Changes to This Privacy Policy

 

Our privacy practices may change as our website, services, technology, or legal requirements develop.

We may update this Privacy Policy from time to time. Any revised version will be published on this page with the updated information.

We encourage customers to review this page periodically so they remain informed about how their information is handled.

 

Contact Us

 

If you have any questions about this Privacy Policy, your personal information, or how we handle customer data, please contact us.

SendFlowerBouquet.com
Email: info@sendflowerbouquet.com/teamsendflowerbouquet@gmail.com
Call / WhatsApp: +92 315 6111142

We value the trust you place in us when you use SendFlowerBouquet.com, and we are committed to handling your information responsibly and respectfully.